Thank you. Your choice has been saved. You can change your preferences at any time.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please read our Complaints and Observations leaflet and contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Alternatively you can contact the South Devon and Torbay CCG Patient Experiance Team:
Patient Experience, FREEPOST RTEZ-YHRC-RZKZ, Pomona House, Torquay, TQ2 7FF
Tel: 01803 652587
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Please click here for our leaflet with full information about the complaints process.
If you feel you have not had the service you expected from the National Health Service (NHS) and want to complain, the law says you have the right to have the support of an advocate. An advocate is an experienced worker who can help and support you to make your complaint.
Get an eConsult response
within 24 hours
Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.