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If you or someone you know has a life-threatening injury or illness, such as severe chest pain, bleeding, loss of consciousness or signs of a stroke, call 999 or go to your nearest accident and emergency department.
Some hospital procedures, operations and clinics are continuing to take place in Devon. Hospitals are making their own local arrangements which may change over time. You should not attend any appointment if you are self-isolating due to COVID-19 or have been informed by the hospital not to attend.
GP practices in Devon remain open during the COVID-19 pandemic. If you need to see your GP, for example for back pain, arthritis or asthma, contact your practice via their website or by phone. Your consultation may be via phone, video or in person.
You can contact the practice online through the eConsult platform https://ashburtonsurgery.webgp.com/. We can now offer video consultations too.
If you have symptoms that are new, persistent, concerning or progressive, contact us online via https://ashburtonsurgery.webgp.com/ or on the telephone for an initial assessment.
The best chance of successful treatment for cancer is through early detection. GPs are able to assess over the phone and by video and if necessary, they can plan for you to safely be seen face-to-face.
We are treating people with cough or fever in separate locations from those with other symptoms to ensure it is safe for you to attend the practice, if we think it is necessary.
Clinicians are using protective equipment (such as masks) when they do see people face-to-face to minimise the risk of transmission.
Hospitals are continuing to offer tests for cancer, and treatment for cancer. Social distancing measures are in place to keep patients and staff safe when they do come in for their tests. The type of assessment may change and it may take slightly longer than normal, but this is still better than delaying until after the pandemic.
Hospitals are taking care to make their cancer assessment services safe for patients to attend, where this is necessary. Some have moved cancer services off-site, some are using video consultations.
We appreciate that everyone is trying to do the right thing by staying at home at this time, however, we are concerned that those caring for children, especially children with complex or underlying health conditions, may be too worried about going to hospital at this time to seek urgent medical help in the way that they normally would.
Nationally, the number of children with a delayed presentation to hospital is increasingly leading to further health complications and increased risk of serious illness, which could be avoided if medical help was sought sooner.
If you’re a parent with a seriously unwell child, we want you to know that the NHS is here for you. Children still get sick and we want you to connect with us when this happens
If you have to go to A&E there will be special arrangements in place to protect you and your child from the risk of infection.
You know your child better than anyone else, and if you think your child is unwell or deteriorating you must seek medical help and not delay presentation. Doctors will want to make sure that your child is treated before their condition deteriorates.
Parents in Devon can download and consult the HANDi paediatric app for expert advice when their child is unwell and they aren’t sure where to go.
Many parents are being extra cautious about taking their child to their GP practice or local hospital during the COVID-19 pandemic.
The free app, available to download onto any Apple or Android device, was launched specifically with children in mind and is loaded with expert advice, support and guidance for common childhood illnesses.
It covers a range of common conditions such as high temperatures, abdominal pain, headaches and rashes, which can cause concern to a parent or carer if they are not sure what to do.
The app asks a series of questions about the symptoms the child has and then advises the best course of action to take, whether to treat the condition at home, consult a pharmacist or GP and if it is serious, head to A&E. If directed to A&E, your hospital will have arrangements in place to keep your safe and limit exposure to COVID-19.
The app has been specifically adapted to be suitable for people in Devon and it will direct you to your nearest Devon hospital.
A short film explaining how to use the HANDi Paediatric app is available here. Further information about the app is available here.
It’s really important to attend for immunisations when you have been invited, they are the single most important way to protect you or your child from disease.
Vaccinating children helps prevent the development of deadly or incurable viruses and diseases such as Meningitis, Measles and Pneumonia.
Delaying vaccinations could leave you and your child vulnerable to serious illnesses
Book your appointment for immunisations as planned, staff will ensure that it is safe for you to attend.
The cervical screening programme for routine checks is currently suspended but first calls and those who have previously had an abnormal result and are on a yearly recall are continuing.
If you have been asked to make an appointment for cervical screening, don’t put it off, It's one of the best ways to protect yourself from cervical cancer.
You spend very little time with your clinicians and the rest of the time you are managing on your own.
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Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.